Every year, thousands of Canadians raise concerns about receiving unwanted telemarketing calls. In 2006, the federal government passed a law allowing for the creation of a National Do Not Call List (DNCL) that all telemarketers must respect. When you sign up to have your cellular, home phone or fax number included on it, companies making unsolicited marketing or sales calls can no longer contact you.
The National Do Not Call List (DNCL) is designed to reduce the number of unwanted telemarketing calls and faxes Canadians receive.
The CRTC has established the Unsolicited Telecommunications Rules, which include three different sets of rules: the Telemarketing Rules, the National Do Not Call List Rules and the Automatic Dialing and Announcing Device Rules.
A company or telemarketer may call a consumer with whom it has an established relationship for up to 18 months after the consumer's last purchase, delivery, or payment, — even if the consumer's name is on the National Do Not Call List. In addition, a company may call a consumer for up to three months after the consumer makes an inquiry about the company and its products or submits an application to the company.
Here's the catch: If you (the consumer) ask a company not to call, the company may not call, even if there is an established business relationship. A company may not call you (the consumer) — regardless of whether or not your number is registered on the National Do Not Call List — if you have asked to be put on the company's own do not call list.
What does this mean for you? If you don't want to be contacted by your former provider, you have the right to ask them when they call you to be put on their company's own do not call list.